Hospitality Call Center Solutions
Call Center Solutions for your reservations group.


Homisco offers two call center platforms for small to mid-sized reservations systems from our subsidiary, Braxtel: Fluency Communications Suite, and ContactQ

The Fluency Communications Suite™ (Fluency™) is a comprehensive suite of call center software capabilities designed to provide telephony and web-based communication applications for sales and service environments.

ContactQ is a powerful Open Source, Linux based Contact Center that will provide Powerful IVR for self-service applications, ACD/Contact center, extensive live agent and supervisory displays as well as detailed and customizable management reporting.

ContactQ Call Center Solution



ContactQ has all of the experience of Braxtel Communications' many years in delivering Enterprise and SMB Contact Center solutions at the heart of its feature set. Of course, it also has the major advantage of a much lower cost of acquisition and ownership through the usage of Open Source technologies.

Key features of ContactQ
Open in browser
✅ Intelligent administration interface requires no Operating System knowledge
✅ Open Source core code base builds to GNU / Linux distributions (unsupported)
✅ SIP Gateway
✅ 6 ACD call routing modes
✅ Skills / priority based routing with 999 skill levels
✅ IVR engine fully scriptable using SMXML
✅ Integrated IVR application graphical editor programming tool
✅ Real time reporting / dashboards
✅ Supports 100 Queues, 500 agents / supervisors

Fluency Communications Suite



Fluency’s application environment supports the development and deployment of standard and customized applications and reporting capabilities such as:

✅ Auto Attendant
✅ Automated Call Distribution Open in browser
✅ Automated Messaging
✅ Interactive Voice Response Open in browser
✅ Predictive Dialer Open in browser
✅ Call Recording Open in browser
✅ Integrated Voice Mail Messaging and Queuing All modules available as a suite or independently
✅ Attended Outbound Dialing
✅ Web Call-Back
✅ Call transaction reporting

Fluency provides a variety of call handling and processing applications including prompting callers for DTMF input for auto attendant functions, providing automated access to database information, and call routing to queues/ extensions/locations.