Documents Quick Reference Guides TCS-700 & Intuities (Call Accounting) This document provides vital instructions for our customers’ most common maintenance and revenue monitoring procedures such as running various reports, deleting old call records, canceling print jobs, clearing/printing system errors. Customers can also find contact information for Homisco’s 24/7 service team in this guide. Download Now Welcome to HVMS (Voicemail) This document introduces our customers to the commands and features of our voicemail system. Customizing voicemail box settings and how to save, delete, forward, and listen to messages are some of the topics discussed in this guide. Download Now HVMS GUI Users Guide (Voicemail) For our customers that want a more “hands on” role in maintaining their voicemail systems, this guide is very helpful. It explains how to add, remove, and modify the voicemail boxes in the HVMS system, including password management. Download Now Manuals Call Analyzer - Network-Based Call Accounting Users Manual This manual is useful for getting familiar with the features, icons and utilities that users will see when working with the Homisco Call Analyzer network-based call accounting system. Product description, features such as the "Active Call Monitor", and the "reports" and "utilities" icons are all outlined and discussed in detail. Samples of each report type are shown in this document. Download Now TCS-700 Call Accounting Users Manual This manual is useful for getting familiar with the menus and screens that users will see when working with the call accounting system. Menus such as the Clerk, Manager, Maintenance and Reports are outlined and discussed in detail and there are also sample reports in this document. Download Now TCS-600 Call Accounting (with Voicemail) Combo System Manual Customers with our voicemail/call accounting combo systems will find this manual useful when using the menus and options in the call accounting portion of the system. Download Now Pricing Calculator Worksheet For the TCS-700 Call Accounting System (excel format) A very useful worksheet, this can help to confirm that individual calls are pricing correctly. By plugging in the duration of a call and the costs that the call accounting system charges, one can see the price of the call, calculated to the penny. Download Now Special Instructions & Procedures Daylight Savings Time Change Procedure (Voicemail ONLY) This page lays out the steps to “spring” forward or “fall” back the time setting in our OS/2 voicemail systems. Download Now Customer Survey Please take a moment to download our Customer Satisfaction Survey form. Download Now Programs and Patches Download Now * Call Analyzer For Hotels. Download Now * Call Analyzer Patch For Hotels.    (Upgrade for version 6.x.x and above.) Previous Versions Download Now * Call Analyzer For Hotels (version 5.3.1). Download Now * Call Analyzer For Hotels (version 6.1.3). * Windows 2000 or higher required NOTE: All files are saved as self extracting zip files. We are aware some people are unable to download executable files. If you need any files listed on this page and are not able to download them, please Click Here to email a support tech.