Fluency Call Center

The Fluency Communications SuiteTM (FluencyTM) is a comprehensive suite of call center software capabilities designed to provide telephony and web-based communication applications for sales and service environments. Fluency’s application environment supports the development and deployment of standard and customized applications and reporting capabilities such as:
  • Auto Attendant
  • Automated Call Distribution
  • Automated Messaging
  • Call Recording
  • Online monitoring
  • Interactive Voice Response
  • Integrated Voice Mail Messaging and Queuing
  • Attended Outbound Dialing
  • Web Call-Back
  • Call transaction reporting



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Unified Messaging
The Homisco VMP2 Unified Messaging Gateway is a next-generation platform that enables wireless and wireline service providers to provide new, high-value messaging and communications services. The VMP2 integrates voice, fax and email messages into one central inbox and enables customers to access these messages from many devices including a desktop or laptop PC, a wireless or wireline phone or PDA. Customers can also reply and forward messages from any of these devices. The system also provides robust call control features to enable customers to specify how and where they can be contacted. Service providers can deploy the VMP2 starting with basic voice mail functionality and later add advanced messaging features to suit their customers’ needs. Click here for more...
ASP Call Manager
Our Voice Network Management application, code named The Manager ASP is, itself a call accounting package with a distinct difference. The Manager ASP provides automatic email alerts to facilitate easy identification of a myriad of potential management problems. The data is(collected at the PBX and sent to our servers in Melrose, MA, where it is processed for retransmission and stored for short-term backup. Call accounting collects call record information generated by your PBX. A call record contains the information about which extension made the call, at what time, where to, for how long, and at what cost. The call is priced and retained on the hard drive either on the customer's site or remotely on our servers, as in the case of the Manager ASP. The collected data is accessible for reporting and printing. Click here for more...