Homisco Global Communications Solutions

Call Center Solutions for your reservations group.

Homisco offers two call center platforms for small to mid-sized reservations systems from our subsidiary, Braxtel: Fluency Communications Suite, and ContactQ

The Fluency Communications Suite™ (Fluency™) is a comprehensive suite of call center software capabilities designed to provide telephony and web-based communication applications for sales and service environments.

Contact Q is a powerful Open Source, Linux based Contact Center that will provide Powerful IVR for self service applications, ACD/Contact center, extensive live agent and supervisory displays as well as detailed and customizable management reporting.

ContactQ Call Center Solution

ContactQ has all of the experience of Braxtel Communications' many years in delivering Enterprise and SMB Contact Center solutions at the heart of its feature set. Of course, it also has the major advantage of a much lower cost of acquisition and ownership through the usage of Open Source technologies.

Key features of ContactQ

• Intelligent administration interface requires no Operating System knowledge
• Open Source core code base builds to GNU / Linux distributions (unsupported)
• SIP Gateway
• 6 ACD call routing modes
• Skills / priority based routing with 999 skill levels
• IVR engine fully scriptable using SMXML
• Integrated IVR application graphical editor programming tool
• Real time reporting / dashboards
• Supports 100 Queues, 500 agents / supervisors
• Download the ContactQ Datasheet.

Fluency Communications Suite

Fluency’s application environment supports the development and deployment of standard and customized applications and reporting capabilities such as:

The Fluency Communications Suite Modules*:

Automatic Call Distribution

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Interactive Voice Response

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Predictive Dialer

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Call Recording

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*all modules available as a suite or independently.

 

• Auto Attendant
• Automated Call Distribution
• Automated Messaging
• Call Recording
• Online monitoring
• Interactive Voice Response
• Integrated Voice Mail Messaging and Queuing
• Attended Outbound Dialing
• Web Call-Back
• Call transaction reporting

Fluency provides a variety of call handling and processing applications including  prompting callers for DTMF input for auto attendant functions, providing automated access to database information, and call routing to queues/ extensions/locations.