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REMOTE AUTOMATIC VOICE NETWORK MANAGEMENT
Tracking costs through inefficiencies or misuse can mean the difference between profit and loss. Using ASP technology, you'll be the first to know when problems or anomalies occur in the management of your phone communications. Timely emails will keep you posted on critical situations occurring in the distribution or pricing of calls as your system processes communications. ASP Call Manager can be used with Homisco CAS or any 3rd Party Call Accounting System—meaning that, system irrespective, you can rely on the quality and quantity of information to help you make or save money.
Save Money and Protect Profits
Supervising employee phone usage is an unattractive activity and is usually difficult to maintain on a steady basis. ASP Call Manager is an unobtrusive observer of all station activity in your voice network and reports independently on any call activity meaningful to the management of employees.
The Manager will provide any or all of the following functions:
- Detailed reports on selected extensions.
- Flag calls that are anomalous in pattern or frequency.
- Configurable to monitor particular extensions.
- Flag on call types, times of day, excessive costs and/or duration exceptions.
- Identify numerous types of phone abuse, such as, excessive personal calls, job searching, calling restricted numbers, etc.
- Alerts on intruders and hackers.
Suggested Applications
- Law offices- Scheduled E-mail reports to each attorney the next morning. Shows their individual telephone activity by account code. Pre-programmed telephone numbers of accounts allows automatic sorting by client code.
- Small business owner- Away from office wants to check on employee productivity.
- Profiles your sales people's call performance to prospects versus clients via alphanumeric client identification.
- Safety alert: 911 calls sent to pre-designated pagers/PDA's.
- Service response times logged to incoming service ca lls.
- Union call-out/ dispatch record-logs exact times and dates by call (incoming and outgoing calls).
- Identify source of obscene phone calls. Identify calling number as well as station dialed.
- Head Hunter numbers identified by ANI and daily calls to your top sales troops.
- Monitor ACD overflow positions within your ACD group. Determine if more ACD positions are needed not utilized properly.
- Allow employees to use company network for personal calls made during breaks that can be billed back.
Manage Your Voice Network
Imagine that you could capture ongoing revenue by closely managing your voice network in a new way.
Imagine further, that you could do all that without the addition of personnel or from anywhere you happen to be at any time.
You Can Do it all with ASP Call Manager
- By subscribing to Homisco's ASP technology, you'll be the first to know when problems or anomalies occur in the management of calls.
- Timely emails will keep you posted on critical situations occurring as your system processes communications.
- From your office, in transit, or at a hotel, you can be aware of any or all problems on your site.
- You will truly be communications guardian for your voice system.
- Anywhere you can receive email, you'll be notified.
Your Time is Money
Managing a voice network is time consuming. That is probably why traditional customers' avoided this business in the past. Now you can have critical control of network functions without ever being on your premises or near your PBX/Hybrid system.
ASP Call Manager is an unobtrusive observer of all station activity in your voice network and reports independently on any call activity meaningful to the management of employees and system functions.
Some important features of ASP Call Manager are:
- Detailed reports on selected extensions
- Flagged calls that are anomalous in pattern or frequency
- Alerts on call types, times of day, excessive costs and/or duration exceptions
- Alerts on intruders and hackers
- Alerts on calls made to unusual or unauthorized numbers such as 911,700,900,809, 1010xxx, etc.
- Specific area codes or telephone numbers.
- Trunk to trunk calls.
- Intraoffice extension calls (on some switches)
- Notification of least-cost routing problems, i.e. calls going over the wrong trunk.
- Trunks not handling traffic
- Trunk utilization
- Low or no activity on trunks
- DISA incidents
- And much, much more...
Our Voice Network Management application, The Manager ASP, is a call accounting package with a distinct difference. The Manager ASP provides automatic email alerts to facilitate easy identification of a myriad of potential management problems. The data is collected at the PBX and sent to our servers in Melrose, MA, where it is processed for retransmission and stored for short-term backup. Call accounting collects call record information generated by your PBX. A call record contains the information about which extension made the call, at what time, where to, for how long, and at what cost. The call is priced and retained on the hard drive either on the customer's site or remotely on our servers, as in the case of the Manager ASP. The collected data is accessible for reporting and printing.
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