Hospitality Communications Solutions from Homisco
Being able to record, retrieve, and review recordings of your staff’s phone interactions is a valuable tool for improving performance, shortening training cycles, and mitigating business risk. However, today’s call capture systems bring challenges of their own: critical customer data security, PCI and legal compliance, and significant costs for support and storage.
Cloud9 is a safer, smarter, better solution for call capture and retrieval.
Staying competitive in today’s hotel market means a lot of things, but having satisfied guests tops the list. Today’s business traveler expects superior service and a host of amenities. High on the list of expectations is reliable, high-quality telephone mail. Our Hotel Voice Mail System (HVMS) gives your property the ability to offer superior automated voice mail to each of your guests.
Homisco's Call Analyzer is a stand-alone call-accounting system which allows administrative users remote access to their call data from any Windows-based computer on their network. The information is accessed using our user-friendly point-and-click interface. With just a few simple clicks you can run reports, view them, print them to any printer on your network, save them for future use and distribute to appropriate department heads as necessary.
Homisco, Inc. provides a variety of call accounting systems and configurations dedicated to meet your management needs. Our core product is the premise based TCS700. Call accounting collects call record information generated by your PBX. A call record contains the information about which extension made the call, at what time, where to, for how long, and at what cost.
Our Voice Network Management application, Call Manager ASP, is a call accounting package with a distinct difference. The Call Manager ASP provides automatic email alerts to facilitate easy identification of a myriad of potential management problems. The data is collected at the PBX and sent to our servers in Melrose, MA, where it is processed for retransmission and stored for short-term backup. Call accounting collects call record information generated by your PBX. A call record contains the information about which extension made the call, at what time, where to, for how long, and at what cost. The call is priced and retained on the hard drive either on the customer's site or remotely on our servers, as in the case of the Manager ASP. The collected data is accessible for reporting and printing.
Call Center Solutions for your reservations group.
Homisco offers two call center platforms for small to mid-sized reservations systems from our subsidiary,
Fluency Communications Suite, and ContactQ
The Fluency Communications Suite™ (Fluency™) is a comprehensive suite of call center software capabilities designed to provide telephony and web-based communication applications for sales and service environments.
Contact Q is a powerful Open Source, Linux based Contact Center that will provide Powerful IVR for self-service applications, ACD/Contact center, extensive live agent and supervisory displays as well as detailed and customizable management reporting.
Samsung Wireless LAN and Analytics (In Development)
Samsung Smart WLAN builds a mobile IT environment in which your company's employees, customers, and business partners can make use of the information and services provided by your company anywhere at any time through a wireless communication network using various mobile devices. As mobile network environments improve along with the popularization of mobile devices, the use of mobile devices is rapidly growing, which means that customers, businesses, and information are migrating to mobile environment. Created for the enterprise mobility, Samsung Smart WLAN is an essential element for the growth of an enterprise.