Modular, flexible call center solutions for Enterprise and SMB call centers and voice applications.
The Fluency Communications Suite™ (Fluency™) is a comprehensive suite of call center software capabilities designed to provide telephony and web-based communication applications for sales and service environments.
Fluency’s application environment supports the development and deployment of standard and customized applications and reporting capabilities such as:
Fluency Communications Suite Modules*:
- Automatic Call Distribution
- Download Brochure
- Interactive Voice Response
- Download Brochure
- Predictive Dialer
- Download Brochure
- Call Recording
- Download Brochure
*all modules available as a suite or independently.
- Auto Attendant
- Automated Call Distribution
- Automated Messaging
- Call Recording
- Online monitoring
- Interactive Voice Response
- Integrated Voice Mail Messaging and Queuing
- Attended Outbound Dialing
- Web Call-Back
- Call transaction reporting
Fluency provides a variety of call handling and processing applications including prompting callers for DTMF input for auto attendant functions, providing automated access to database information, and call routing to queues/ extensions/locations.
|
